Privacy Policy

Effective Date: April 22, 2026.

LiveWinz respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how LiveWinz collects, uses, shares, stores, and protects your personal information when you visit our website, create an account, use our gaming services, make deposits or withdrawals, contact customer support, take part in promotions, or otherwise interact with the platform.

This Privacy Policy is intended for users in Canada. Because privacy rules in Canada can vary by jurisdiction, this Policy is designed to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) where applicable, and provincial privacy rules that may apply in certain provinces or in specific regulated gaming environments. For users in Quebec, local private-sector privacy requirements may also apply. Where LiveWinz offers services to players in Ontario through a regulated model, additional provincial requirements and standards may also apply.

By accessing or using LiveWinz, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

LiveWinz is an online gaming platform that provides casino-related services, promotions, account functionality, payments support, responsible gaming tools, and customer care. In the course of offering these services, LiveWinz may collect and process personal information about players, prospective players, visitors to the website, and individuals who contact us.

If you have questions about this Privacy Policy or about how your personal information is handled, you may contact:

Email: [email protected].

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• the LiveWinz website;.
• player registration and account creation;.
• deposits, withdrawals, and payment processing;.
• identity verification and compliance checks;.
• gameplay, betting, and transaction activity;.
• customer support communications;.
• marketing and promotional activity;.
• responsible gambling tools and interactions;.
• cookies and similar online tracking technologies;.
• fraud prevention, security, and risk monitoring tools.

This Privacy Policy does not apply to third-party websites, payment providers, identity verification vendors, software suppliers, social media platforms, or other external services that may be linked to or integrated with LiveWinz. Those third parties may maintain their own privacy notices and practices, and users should review them separately.

3. Personal Information We Collect

LiveWinz may collect different categories of personal information depending on how you use the platform.

A. Information you provide directly

This may include:

• full name;.
• date of birth;.
• residential address;.
• email address;.
• telephone number;.
• username and password;.
• payment details and transaction-related information;.
• security questions and account preferences;.
• documents submitted for verification, such as government-issued ID, proof of address, payment verification documents, or source-of-funds information;.
• communications with customer support;.
• information provided in surveys, feedback forms, promotions, or responsible gambling requests.

B. Information collected automatically

When you use LiveWinz, certain technical and usage data may be collected automatically, including:

• IP address;.
• browser type and version;.
• operating system;.
• device identifiers;.
• language settings;.
• geolocation or approximate location data;.
• website usage data;.
• session logs;.
• pages visited and features used;.
• timestamps, clickstream data, and referral URLs;.
• security logs and fraud indicators.

C. Gaming and transaction data

We may collect information relating to your use of our services, such as:

• deposits and withdrawals;.
• preferred payment methods, including options such as Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, or crypto where available;.
• account balance;.
• bonus use;.
• wagering and gameplay activity;.
• responsible gambling settings;.
• self-exclusion or cooling-off requests;.
• chargebacks, disputes, and risk flags.

D. Information from third parties

We may receive personal information from:

• payment processors;.
• identity verification providers;.
• fraud prevention and AML screening partners;.
• analytics and marketing providers;.
• affiliates and referral partners;.
• public databases, sanctions lists, or legally authorized verification sources;.
• regulatory or law enforcement authorities where required or permitted by law.

4. Why We Collect Personal Information

LiveWinz collects and uses personal information only for purposes that are appropriate, lawful, and connected to operating the platform. These purposes may include:

• creating and managing your account;.
• verifying your identity, age, location, and eligibility;.
• processing deposits, withdrawals, refunds, and payment reviews;.
• providing games, promotions, bonuses, and player services;.
• administering tournaments, loyalty programs, and promotional offers;.
• detecting, investigating, and preventing fraud, cheating, collusion, money laundering, bonus abuse, account takeover, and other prohibited conduct;.
• complying with legal, regulatory, licensing, audit, and reporting obligations;.
• providing customer support;.
• communicating important account, security, legal, or service-related messages;.
• improving website performance, user experience, and service functionality;.
• conducting analytics, business reporting, and internal quality reviews;.
• sending marketing communications where permitted by law or where you have opted in;.
• applying responsible gambling protections and player safety tools.

5. Legal Basis and Consent

Where Canadian privacy law requires consent, LiveWinz relies on your knowledge and consent for the collection, use, and disclosure of personal information, except where the law permits or requires collection, use, or disclosure without consent.

By registering for an account, submitting personal information, using our services, or interacting with features that require data processing, you consent to the handling of your personal information as described in this Privacy Policy.

In some cases, consent may be express, especially where sensitive information is involved or where the consequences of processing are significant. In other cases, consent may be implied where permitted by law and where the purpose would be reasonably expected in the circumstances. You may withdraw consent in certain situations, subject to legal, contractual, security, fraud prevention, and regulatory restrictions. If you withdraw consent, some services or features may no longer be available to you, and your account may need to be limited, suspended, or closed.

Where applicable, LiveWinz will make reasonable efforts to present privacy information in clear language so you can understand what information is collected, why it is needed, and how it may be used or shared.

6. Identity Verification, AML, and Compliance Checks

To protect players, preserve platform integrity, and meet legal obligations, LiveWinz may carry out identity verification, age verification, geolocation checks, payment verification, anti-money laundering checks, source-of-funds reviews, sanctions screening, and fraud monitoring.

These checks may occur:

• when you create an account;.
• before or after deposits;.
• before withdrawals;.
• when transaction thresholds are met;.
• when suspicious, inconsistent, or higher-risk activity is detected;.
• when required by applicable law, licensing rules, or internal risk controls.

As part of these checks, LiveWinz may ask for:

• photo identification;.
• proof of address;.
• proof of payment method ownership;.
• bank or transaction confirmations;.
• source-of-funds or source-of-wealth documents;.
• selfie or liveness verification;.
• additional information needed to confirm identity or legitimacy of account activity.

Failure to provide required verification information may result in delayed processing, rejected transactions, account restrictions, suspension, or closure.

7. How We Use Cookies and Similar Technologies

LiveWinz may use cookies, pixels, tags, SDKs, and similar technologies to:

• keep the website functioning properly;.
• remember user preferences;.
• maintain sessions and login states;.
• analyze traffic and usage trends;.
• personalize content and offers;.
• measure marketing effectiveness;.
• detect suspicious or abusive activity;.
• improve website speed, usability, and performance.

Cookies may be session-based or persistent. Some cookies are necessary for operation of the site, while others support analytics, personalization, or advertising. You may be able to manage cookies through your browser settings or device controls. However, disabling certain cookies may affect website functionality, including login, payments, gameplay access, or account features.

8. Marketing Communications

LiveWinz may send you promotional messages, bonus updates, product news, service offers, or other marketing communications where permitted by applicable law or where you have opted in. These communications may be sent by email, SMS, push notification, onsite message, or similar channel.

You can unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting [email protected]. Even if you opt out of marketing, LiveWinz may still send non-promotional communications that are necessary for your account, security, payments, legal notices, verification, customer service, or responsible gambling matters.

Ontario players or players subject to stricter promotional rules may receive different promotional treatment, restrictions, or disclosures in line with applicable standards.

9. When We Share Personal Information

LiveWinz does not sell personal information in the ordinary sense of exchanging it for cash. However, we may share personal information with trusted third parties where necessary for legitimate business, legal, security, or operational reasons.

We may disclose personal information to:

• payment service providers and banking partners;.
• identity verification and KYC vendors;.
• anti-fraud, AML, sanctions, and risk screening providers;.
• hosting, cloud storage, cybersecurity, and IT service providers;.
• customer support and communications providers;.
• analytics, CRM, and marketing service providers;.
• software, game, and platform suppliers;.
• auditors, professional advisers, and corporate service providers;.
• regulators, licensing bodies, governmental agencies, law enforcement, or courts where required or permitted by law;.
• prospective buyers, investors, or transaction counterparties as part of a merger, acquisition, financing, restructuring, or asset sale, subject to appropriate safeguards.

Third parties that process personal information on behalf of LiveWinz are expected to handle it confidentially, use it only for authorized purposes, and protect it with reasonable safeguards.

10. Cross-Border Transfers

Your personal information may be stored or processed in jurisdictions outside your province or outside Canada, including by service providers or group partners that support account management, payments, security, customer service, analytics, or infrastructure.

When information is transferred across borders, it may be subject to the laws of the receiving jurisdiction and may be accessible to courts, regulators, law enforcement, or national security authorities in that jurisdiction. LiveWinz will take reasonable steps to ensure that personal information transferred to third parties is protected by appropriate contractual, technical, and organizational safeguards.

11. Data Retention

LiveWinz keeps personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to:

• maintain your account;.
• provide services;.
• process transactions;.
• resolve disputes;.
• investigate fraud or abuse;.
• comply with legal, tax, accounting, AML, licensing, audit, and record-keeping obligations;.
• enforce our terms and protect legal rights.

Retention periods may vary depending on the type of information, account status, risk profile, and legal requirements. When personal information is no longer required, LiveWinz will delete it, anonymize it, or securely destroy it, unless retention is required or permitted by law.

12. Security Measures

LiveWinz uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, misuse, alteration, or disclosure. These measures may include:

• encrypted connections;.
• access controls and role-based permissions;.
• identity and password protections;.
• monitoring and logging;.
• fraud detection systems;.
• secure storage and backup procedures;.
• staff confidentiality obligations;.
• vendor due diligence and contractual protections.

No system, website, transmission method, or storage environment can be guaranteed to be completely secure. Users also play a role in protecting their information and should keep passwords confidential, use secure devices, avoid sharing login credentials, and contact LiveWinz promptly if unauthorized activity is suspected.

13. Privacy Breach Response

If LiveWinz becomes aware of a privacy or security incident involving personal information, it will assess the nature and scope of the incident and take appropriate steps to contain, investigate, and remediate it.

Where required by applicable law, LiveWinz may:

• notify affected individuals;.
• report the incident to a privacy regulator or other authority;.
• keep records of the breach and related response measures;.
• take corrective action to reduce the risk of recurrence.

Notifications may not be provided in every case, but where law requires notice, it will generally be made as soon as feasible after the organization determines that the legal threshold for notification has been met.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

• request access to personal information held about you;.
• request correction of inaccurate or incomplete personal information;.
• withdraw consent in certain circumstances;.
• ask questions about our privacy practices;.
• challenge compliance with applicable privacy requirements;.
• request information about how your information has been used or disclosed, where required by law.

To exercise your rights, contact [email protected]. LiveWinz may need to verify your identity before responding to a request. Some requests may be limited where legal exceptions apply, including where disclosure would reveal another person’s information, compromise security, prejudice investigations, interfere with legal obligations, or conflict with regulatory requirements.

For Quebec residents, additional rights may apply under local private-sector privacy law. Where those rights apply, LiveWinz will address requests in accordance with applicable law.

15. Minors and Age Restrictions

LiveWinz is intended only for adults who are legally permitted to use online gaming services in their jurisdiction. LiveWinz does not knowingly collect personal information from minors or allow underage individuals to open or operate accounts.

If LiveWinz learns that personal information has been collected from an underage person in violation of applicable rules, it may take steps to suspend or close the account, cancel transactions where legally permitted, and delete or restrict the information as required or appropriate.

16. Responsible Gambling and Sensitive Information

LiveWinz may process information connected to responsible gambling protections, such as spending limits, cooling-off periods, self-exclusion requests, account monitoring, affordability or risk reviews, or support interactions. In some circumstances, this may include information that is more sensitive in nature.

Such information is handled with added care and only to the extent reasonably necessary for player protection, regulatory compliance, fraud prevention, or service delivery. Access to this information is restricted to authorized personnel and service providers who need it for those purposes.

For support related to responsible gambling in Canada, players may wish to seek independent help resources available in their province. Ontario users may contact ConnexOntario at 1-866-531-2600. Other players may also seek local provincial support services where available.

17. Payments and Financial Data

When you make deposits or withdrawals, LiveWinz and its payment partners may process financial and transaction-related information for payment execution, fraud checks, compliance reviews, reconciliation, and dispute handling.

Depending on availability and jurisdiction, payment methods may include options such as:

• Interac e-Transfer;.
• Interac Online;.
• iDebit;.
• InstaDebit;.
• Visa;.
• Mastercard;.
• crypto or digital asset payment options where permitted.

LiveWinz does not necessarily store full payment card details itself in every case and may rely on secure third-party payment processors. Payment methods may be reviewed, restricted, or refused based on risk, verification status, legal restrictions, location, account history, or operational availability.

18. Automated Decision-Making and Profiling

LiveWinz may use automated systems, rules-based tools, and internal models to support:

• fraud detection;.
• suspicious activity monitoring;.
• bonus abuse prevention;.
• account security;.
• identity and payment risk scoring;.
• responsible gambling flagging;.
• compliance controls.

These systems help determine whether additional verification or manual review is needed. Final decisions affecting account access, withdrawals, responsible gambling interventions, or permanent restrictions may also involve human review, particularly where required by law, good practice, or internal policy.

19. Third-Party Content and Links

The LiveWinz website may contain links to third-party websites, payment portals, software integrations, social media pages, or external content. LiveWinz is not responsible for the privacy, security, or data handling practices of third parties that operate independently. Users should review the privacy notices of those third parties before providing personal information.

20. Changes to This Privacy Policy

LiveWinz may update this Privacy Policy from time to time to reflect changes in law, regulation, technology, business practices, platform features, payment options, responsible gambling measures, or security standards.

When material changes are made, LiveWinz may provide notice by updating the policy on the website, changing the effective date, posting an account notice, or using another appropriate communication method. Continued use of the services after an updated Privacy Policy becomes effective may constitute acknowledgment of the revised Policy, to the extent permitted by law.

21. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or the handling of your personal information, contact:

LiveWinz.

Email: [email protected].

When contacting LiveWinz, please include enough detail for your request to be understood and processed, such as your name, registered email address, and the nature of your privacy concern.

22. Additional Canada-Specific Notes

Because Canada has a mix of federal and provincial privacy requirements, the exact legal framework may depend on where you are located, how the service is offered, and whether a provincial gaming model applies.

In general:

• private-sector handling of personal information in commercial activities may be subject to PIPEDA;.
• certain provinces have their own privacy rules that may apply in some contexts;.
• Quebec has additional private-sector privacy requirements;.
• in Ontario’s regulated iGaming environment, operators may also need to meet provincial standards relating to player information, security, and lawful handling of data.

Where more than one legal framework applies, LiveWinz intends this Privacy Policy to be interpreted in a way that supports compliance with the most relevant applicable requirements.

23. Complaints and Concerns

If you are not satisfied with how LiveWinz has handled your privacy concern, you may have the right to raise a complaint with an applicable privacy regulator or oversight body, depending on your province and the legal framework that applies to your situation.

LiveWinz encourages users to contact [email protected] first so concerns can be reviewed and addressed promptly and fairly.

24. Acceptance of This Policy

By using the LiveWinz website or services, creating an account, submitting information, or continuing to interact with the platform, you acknowledge that your personal information may be collected, used, disclosed, and protected as described in this Privacy Policy, subject to applicable law.