Privacy Policy

Introduction

LiveWinz is committed to protecting the privacy, security, and proper use of personal data collected through its website, customer support channels, promotional activities, and gaming-related services. This Privacy Policy explains how personal data is collected, used, stored, shared, and protected when individuals access or use LiveWinz services in the United Kingdom.

This Privacy Policy is intended to provide transparent information in line with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It also reflects expectations commonly associated with online gambling compliance, including identity verification, safer gambling measures, fraud prevention, anti-money laundering controls, payment processing, and customer account management.

By using LiveWinz services, creating an account, contacting support, subscribing to marketing, or otherwise interacting with the website, users acknowledge that their personal data may be processed in accordance with this Privacy Policy. If a user does not agree with the terms of this Policy, they should stop using the website and related services.

LiveWinz is intended only for persons aged 18 and over. The website is not designed for children, and LiveWinz does not knowingly collect personal data from anyone under the age of 18. Customers may also see references to safer gambling tools and support services such as BeGambleAware, GamCare, and GamStop as part of LiveWinz’s commitment to responsible gambling in the United Kingdom.

Who We Are

For the purposes of applicable data protection law, LiveWinz is the organisation responsible for deciding how and why personal data is processed in connection with the website and related services. In data protection terms, LiveWinz acts as the data controller for the processing activities described in this Privacy Policy, except where another party clearly acts as an independent controller or processor.

If users have questions about this Privacy Policy, requests relating to their personal data, or concerns about how information is handled, they may contact LiveWinz at:

Email: [email protected].

If LiveWinz appoints a Data Protection Officer or specific privacy contact in future, the relevant contact details may be published on the website and updated in this Privacy Policy.

Scope of This Policy

This Privacy Policy applies to personal data collected when users:

Visit or browse the website;.
Register and maintain a LiveWinz account;.
Deposit or withdraw funds;.
Use payment services such as Visa, Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, or bank transfer;.
Participate in promotions, bonus offers, competitions, surveys, or loyalty features;.
Place bets, enjoy casino-style games, or otherwise use gambling-related services;.
Contact customer support by email, live chat, or other communication methods;.
Subscribe to newsletters or receive direct marketing;.
Use safer gambling tools such as deposit limits, time-outs, cooling-off periods, or self-exclusion options;.
Interact with fraud prevention, account verification, anti-money laundering, or security checks.

This Policy also applies to information collected through cookies or similar technologies where those technologies process personal data. Separate cookie information may be provided through a dedicated Cookie Policy or cookie notice.

Personal Data We Collect

Depending on how a person interacts with LiveWinz, the following categories of personal data may be collected:

Identity and Registration Data

Full name;.
Date of birth;.
Username and account ID;.
Residential address;.
Nationality where relevant;.
Government-issued identification details, such as passport or driving licence information;.
Information used to verify that a customer is 18+.

Contact Data

Email address;.
Telephone number;.
Postal address;.
Communication preferences.

Financial and Transaction Data

Deposit and withdrawal details;.
Payment method information;.
Transaction history;.
Billing-related details;.
Limited payment card or wallet information processed through secure payment partners;.
Information connected to chargebacks, failed payments, or suspicious transactions.

Account and Technical Data

Login records;.
IP address;.
Device identifiers;.
Browser type;.
Operating system;.
Time zone settings;.
Website usage data;.
Cookies and similar technology data;.
Security logs and authentication information.

Gaming and Behavioural Data

Betting, gaming, and wagering history;.
Stakes, winnings, losses, bonuses, and promotions used;.
Account preferences;.
Session activity;.
Interactions with safer gambling tools;.
Records indicating potential problematic gambling behaviour where legally or operationally necessary.

Verification and Compliance Data

Know Your Customer (KYC) documents;.
Source of funds or source of wealth information where required;.
Sanctions screening and anti-fraud results;.
Politically exposed person checks where applicable;.
Self-exclusion and responsible gambling records;.
Communications relevant to complaints, disputes, or regulatory reporting.

Marketing and Communications Data

Records of consent or refusal for marketing;.
Preferences relating to email, SMS, or promotional communications;.
Responses to campaigns, offers, or surveys;.
Customer service communications and feedback.

Special Category or Sensitive Information

In limited circumstances, LiveWinz may process data that is considered more sensitive under data protection law, such as information relating to health, vulnerability, or responsible gambling concerns, where this is necessary for safer gambling, legal compliance, dispute handling, or protection of customers. Such processing will be handled with enhanced care and only where a valid legal condition applies.

How We Collect Personal Data

LiveWinz may collect personal data:

Directly from users when they register, fill in forms, upload documents, contact support, subscribe to promotions, or transact on the website;.
Automatically through website technologies, cookies, server logs, and analytics tools;.
From payment providers, identity verification providers, fraud prevention services, and KYC vendors;.
From public sources, sanctions lists, self-exclusion databases, or regulatory databases where legally permitted;.
From business partners, affiliates, and service providers where users have interacted with LiveWinz through those channels.

Users should ensure that the information they provide is accurate, complete, and kept up to date. Providing false or misleading information may affect access to the services and may also trigger account restrictions, enhanced verification, or closure.

Why We Use Personal Data

LiveWinz uses personal data for the following purposes:

To create and manage user accounts;.
To verify identity, age, and eligibility to use gambling services;.
To process deposits, withdrawals, refunds, and other payment activity;.
To provide betting, gaming, bonus, and account-related services;.
To monitor transactions and account behaviour for fraud, security incidents, money laundering risks, bonus abuse, and other misuse;.
To comply with legal, regulatory, licensing, and reporting obligations;.
To apply responsible gambling protections, including deposit limits, cooling-off periods, self-exclusion, and intervention where appropriate;.
To communicate with users about account issues, service changes, transactions, and support requests;.
To personalise user experience, promotions, and site functionality where permitted;.
To send marketing communications where a valid lawful basis applies;.
To maintain internal records, conduct audits, investigate disputes, and defend legal claims;.
To improve website performance, customer experience, and service quality.

Lawful Bases for Processing

Under the UK GDPR, LiveWinz must have a valid lawful basis for processing personal data. Depending on the circumstances, LiveWinz may rely on one or more of the following lawful bases:

Performance of a Contract

Processing is necessary to provide users with access to their accounts, process transactions, offer requested services, administer promotions, and otherwise perform the contract between LiveWinz and the customer.

Legal Obligation

Processing is necessary to comply with legal and regulatory duties, including obligations relating to data protection, anti-money laundering, age verification, fraud prevention, gambling regulation, safer gambling controls, complaint handling, and law enforcement cooperation.

Legitimate Interests

Processing may be necessary for LiveWinz’s legitimate interests, provided those interests are not overridden by the rights and freedoms of individuals. This may include website security, service improvement, fraud detection, network protection, internal administration, limited direct marketing where permitted, and prevention of misuse such as collusion, chargeback fraud, or bonus abuse.

Consent

Where required by law, LiveWinz will rely on consent, for example for certain marketing activities or certain non-essential cookies and tracking technologies. Users may withdraw consent at any time, although withdrawal will not affect the lawfulness of processing carried out before that withdrawal.

Vital Interests or Substantial Public Interest

In limited cases, LiveWinz may process relevant data where necessary to protect an individual’s vital interests or where there is an applicable condition connected to substantial public interest, such as protecting vulnerable persons or supporting legal obligations in the gambling sector.

Gambling, Responsible Use, and Regulatory Compliance

Because LiveWinz operates in a gambling-related environment, certain personal data processing is necessary to support lawful and socially responsible operation. This may include:

Verifying that customers are aged 18 or over;.
Monitoring account behaviour to identify harmful play patterns or signs that a punter may be at risk;.
Applying responsible gambling tools such as deposit limits, cooling-off options, and self-exclusion controls;.
Checking whether a customer is registered with self-exclusion schemes such as GamStop, where relevant;.
Investigating irregular betting or gaming behaviour, including possible fraud, collusion, or bonus abuse;.
Keeping records needed to demonstrate fair treatment of customers and compliance with applicable licence conditions;.
Providing clearer information around bonuses, promotions, wagering conditions, and account restrictions.

Nothing in this Privacy Policy guarantees that a user will be eligible for every product, bonus, or payment method. Compliance checks may result in delays, requests for additional information, restrictions, or refusal of transactions where this is necessary for legal or operational reasons.

Users who feel that gambling is becoming difficult to control should seek support. Responsible gambling resources that may be relevant in the United Kingdom include BeGambleAware, GamCare on 0808 8020 133, and GamStop self-exclusion services.

Sharing Personal Data

LiveWinz may share personal data where necessary with the following categories of recipients:

Payment processors and financial institutions;.
Identity verification and KYC service providers;.
Fraud detection, anti-money laundering, and risk management vendors;.
Hosting providers, IT support services, cloud infrastructure providers, and cybersecurity partners;.
CRM, customer support, and communications service providers;.
Marketing agencies, analytics providers, and affiliate partners, where permitted;.
Professional advisers such as lawyers, auditors, consultants, and insurers;.
Regulatory authorities, licensing bodies, law enforcement agencies, courts, and government bodies where disclosure is required or permitted by law;.
Corporate group companies, successors, acquirers, or investors in connection with a business reorganisation, sale, merger, or acquisition.

LiveWinz will take reasonable steps to ensure that recipients process personal data securely and only for legitimate purposes. Where service providers act on behalf of LiveWinz, appropriate contractual and data protection measures should be applied.

International Data Transfers

Some service providers or technical systems used by LiveWinz may be located outside the United Kingdom. Where personal data is transferred internationally, LiveWinz will take steps intended to ensure that appropriate safeguards are in place, in line with the UK GDPR. These safeguards may include adequacy regulations, international data transfer agreements, standard contractual clauses, or other lawful transfer mechanisms.

Users may contact LiveWinz for more information about the safeguards used for relevant international data transfers, where applicable.

Data Retention

LiveWinz will retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to meet legal, regulatory, tax, accounting, dispute resolution, security, fraud prevention, and record-keeping obligations.

Retention periods may vary depending on the type of data and the reason it was collected. For example, identity records, transaction records, compliance documents, and safer gambling records may need to be retained for longer periods than basic browsing information. In deciding how long to keep data, LiveWinz may consider:

Legal and regulatory requirements;.
Gambling-related licence and compliance obligations;.
Limitation periods for claims and disputes;.
The need to detect fraud or abuse;.
The sensitivity and volume of the data;.
Whether the data is still necessary for the original purpose.

When personal data is no longer needed, LiveWinz will seek to delete, anonymise, or securely destroy it, unless continued retention is required or permitted by law.

Data Security

LiveWinz uses technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Such measures may include encryption, secure server environments, access controls, monitoring systems, authentication processes, staff confidentiality controls, and risk-based security procedures.

Even so, no website, transmission method, or storage system can be guaranteed to be completely secure. Users should also play their part by keeping login details confidential, using strong passwords, and contacting support promptly if they suspect unauthorised activity on their account.

Marketing Communications

Where permitted by law, LiveWinz may send users information about offers, products, promotions, features, surveys, or other marketing content that may be of interest. This may include information about betting markets, casino promotions, bonus campaigns, or new payment options.

Marketing may be sent by email, SMS, push notification, phone, or other channels where legally permitted. Users can opt out of direct marketing at any time by using the unsubscribe function in communications, updating account preferences, or contacting [email protected].

Please note that even if a user opts out of marketing, LiveWinz may still send service-related communications that are necessary for account administration, transaction processing, legal notices, or customer support.

Cookies and Similar Technologies

LiveWinz may use cookies, pixels, SDKs, tags, and similar technologies to support website functionality, remember preferences, analyse traffic, improve performance, and deliver tailored content or advertising where permitted.

Some cookies are strictly necessary for the operation of the website, while others are optional and may require user consent. Users can usually manage cookie preferences through the cookie banner, browser settings, or device settings.

A separate Cookie Policy or cookie notice may provide more detailed information about the categories of cookies used, their duration, and how users can control them.

Automated Decision-Making and Profiling

LiveWinz may use automated tools or profiling methods to help assess fraud risk, identity verification outcomes, bonus misuse, payment irregularities, account security, promotional eligibility, or safer gambling indicators. These tools help protect the business, customers, and the integrity of the platform.

Where legally required, LiveWinz will provide additional information about significant automated decision-making and the safeguards available to affected individuals. Users may contact LiveWinz if they wish to request human review where applicable.

Your Rights

Subject to applicable law and certain limitations, individuals may have the following rights in relation to their personal data:

The right to be informed about how personal data is used;.
The right of access to personal data;.
The right to request correction of inaccurate or incomplete data;.
The right to request erasure in certain circumstances;.
The right to restrict processing in certain circumstances;.
The right to object to certain processing, including some direct marketing;.
The right to data portability where applicable;.
Rights relating to automated decision-making and profiling;.
The right to withdraw consent where processing is based on consent.

To exercise any of these rights, users may contact [email protected]. LiveWinz may need to verify identity before responding to a request. In some situations, LiveWinz may lawfully refuse or limit a request, for example where doing so would adversely affect the rights of others, undermine fraud prevention, conflict with legal obligations, or otherwise fall within a lawful exemption.

Complaints

Users who are unhappy with how LiveWinz handles personal data are encouraged to contact LiveWinz first so the matter can be reviewed. Individuals in the United Kingdom also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

Third-Party Links and Services

The LiveWinz website may contain links to third-party websites, apps, platforms, payment services, social media pages, or partner content. If a user follows a third-party link or uses an external service, the handling of personal data by that third party will be governed by its own privacy notice or policy.

LiveWinz is not responsible for the privacy practices, content, or security of third-party services that are not controlled by LiveWinz. Users should review the relevant privacy information before providing data to external services.

Changes to This Privacy Policy

LiveWinz may update this Privacy Policy from time to time to reflect legal, technical, operational, or commercial changes. Where appropriate, users may be notified of material changes through the website, email, or account notifications.

The latest version of the Privacy Policy should always be read carefully before using the services. Continued use of the website after an update may indicate acknowledgement of the revised Policy to the extent permitted by law.

Contact Us

If there are any questions about this Privacy Policy, personal data processing, account-related privacy concerns, or data subject rights requests, users may contact:

Email: [email protected].

LiveWinz will aim to respond within a reasonable period and in accordance with applicable data protection law.