Terms & Conditions

These Terms and Conditions govern your access to and use of the LiveWinz website, products, services, gaming content, betting features, promotions and any related software or mobile functionality made available by LiveWinz. By registering an account, accessing the Website, or using any part of the Services, you confirm that you have read, understood and accepted these Terms and Conditions in full. These Terms and Conditions form a legally binding agreement between you and LiveWinz.

If you do not agree with any part of these Terms and Conditions, you must not use the Website or the Services.

LiveWinz is intended for customers located in jurisdictions where online gambling is lawful and may only be used in compliance with all applicable laws and regulations. For customers in the United Kingdom, these Terms and Conditions are intended to reflect the standards generally associated with the Gambling Act 2005, the Licence Conditions and Codes of Practice issued by the UK Gambling Commission, consumer protection law, and rules relating to fair and transparent terms, safer gambling, anti-money laundering controls, and dispute handling.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

“Account” means your registered customer account with LiveWinz.
“Bonus” means any promotional offer, reward, free bet, free spins, cashback, enhanced odds offer, loyalty reward, or similar incentive.
“Funds” means money deposited by you into your Account, together with any winnings credited to your balance, subject to applicable restrictions.
“Services” means all gambling, betting, gaming, promotional, payment, customer support and related services made available by LiveWinz.
“Website” means the LiveWinz website, mobile website, applications, and any associated digital platforms.
“You” or “Customer” means any person registering for or using an Account.
“We”, “Us” or “Our” means LiveWinz.

2. Acceptance of Terms

By using the Website, you agree to be bound by these Terms and Conditions, our Privacy Policy, Bonus Terms, Responsible Gambling Policy, Cookie Policy, and any game-specific, sport-specific or payment-specific rules that may apply from time to time. Where there is any conflict between these Terms and Conditions and specific promotional or product rules, the more specific rules will apply to the extent of the inconsistency.

You are responsible for reviewing the current version of these Terms and Conditions each time you use the Website. The latest version published on the Website will apply to your use of the Services from the effective date shown.

3. Eligibility

To open and use an Account with LiveWinz, you must meet all of the following conditions:

You must be at least 18 years old.
You must be legally permitted to gamble under the laws that apply to you.
You must not be located in a jurisdiction where access to the Services is unlawful.
You must not be excluded from gambling through GamStop, any self-exclusion arrangement, a court order, or any equivalent restriction.
You must not open an Account on behalf of another person.
You must provide complete, accurate and up-to-date registration details.
You must use the Account solely for your personal, recreational play.

LiveWinz operates on a strict 18+ basis. Anyone under 18 is prohibited from registering, depositing, playing or attempting to access gambling services. We may ask for proof of age and identity before allowing any gambling activity, before accepting a deposit, before granting a Bonus, before processing withdrawals, or at any other stage of the customer relationship.

If we discover or reasonably suspect that an Account has been opened or used by a person under 18, we may suspend or close the Account immediately, void bets or game activity where legally permitted, cancel bonuses, and take any action required by law or regulation.

4. Regulatory and Legal Compliance

Where applicable to customers in the United Kingdom, LiveWinz aims to operate in line with the standards expected of remote gambling services under UK law. References in these Terms and Conditions to legal or regulatory duties are included to explain customer rights and operator controls, including obligations relating to fairness, customer protection, anti-money laundering, socially responsible gambling and complaint handling.

Nothing in these Terms and Conditions removes any rights you may have under mandatory law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

You are responsible for ensuring that your use of the Website is lawful in your location. Access to the Services from territories where online gambling is prohibited is not authorised.

5. Account Registration

To use the Services, you must create an Account and complete the registration process requested by LiveWinz. You agree that all information provided during registration and afterwards is true, accurate and complete, including your full name, date of birth, address, email address, telephone number and payment details where applicable.

You must keep your information up to date at all times. If your circumstances change, including your name, address, source of funds, payment method or contact details, you must update your Account promptly.

We may refuse an application for an Account or suspend an existing Account at our discretion where necessary for legal, regulatory, commercial, security or operational reasons.

6. One Account Per Customer

Unless we expressly agree otherwise in writing, each customer may hold only one Account with LiveWinz. Duplicate, linked, shared, transferred, borrowed, sold or otherwise non-personal Accounts are prohibited.

We may treat Accounts as linked where they share any common detail or pattern, including:

Name, date of birth or identity records;.
Postal address, email address or telephone number;.
Payment instrument, e-wallet or bank account;.
Device, browser fingerprint or IP address;.
Shared household or organisational control;.
Similar betting, bonus or gameplay behaviour.

If multiple or linked Accounts are identified, we may suspend or close one or all related Accounts, cancel duplicate bonuses, reverse promotional credits, void affected participation where fair and proportionate, and return verified deposits subject to legal and regulatory checks.

7. Identity Verification and KYC

You agree that LiveWinz may carry out know your customer, age verification, identity verification, address verification, affordability, source of funds and source of wealth checks whenever required.

We may request documents including, but not limited to:

Passport, driving licence or national identity document;.
Proof of address;.
Proof of ownership of payment methods;.
Bank statements;.
Payslips or tax records;.
Evidence showing the lawful source of deposited or withdrawn funds.

Verification may be required before gambling, before using a Bonus, before making or receiving payments, when activity appears unusual, when cumulative transaction thresholds are reached, or when required by internal controls or applicable law.

If you fail to provide requested documents within the time specified, or if provided documents are unclear, inconsistent, altered or misleading, we may restrict, suspend or close your Account.

8. Security of Your Account

You are responsible for maintaining the confidentiality of your username, password, one-time authentication codes and any device used to access your Account. You must not allow any other person to use your Account.

Any activity carried out through your login credentials may be treated as valid unless and until you notify us that your Account security has been compromised. You must contact us immediately at [email protected] if you suspect unauthorised access, misuse, loss of credentials or any security breach.

We may require password resets, multi-factor authentication, or temporary access restrictions where necessary to protect you, other customers, or the integrity of the Website.

9. Deposits and Payment Methods

You may fund your Account using payment methods made available by LiveWinz from time to time. For customers in the United Kingdom, available options may include Visa, Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay and bank transfer, subject to availability, internal checks, limits and geographic eligibility.

All deposits must be made using a payment method registered in your own name, unless otherwise permitted by us following appropriate checks. The use of third-party payment methods is prohibited.

You must not deposit funds derived from unlawful activity, nor use the Account as a bank account or payment transfer facility. LiveWinz may impose minimum and maximum deposit limits, transaction limits, verification requirements, or enhanced checks depending on your account history, location, payment method or risk profile.

Deposits are credited subject to successful receipt, fraud screening, risk review and any required verification. We are not responsible for delays caused by banks, card issuers, payment providers or technical processing issues outside our reasonable control.

10. Withdrawals

Withdrawal requests must be made through the Account using the methods made available by LiveWinz. We may require that withdrawals are returned to the same payment method used for deposit where possible, or to another verified method in your name.

Before processing a withdrawal, we may require full completion of identity, age, payment and source of funds checks. We may also review gameplay, betting history, bonus use, technical logs and linked account indicators to confirm that the withdrawal is valid.

We reserve the right to delay, withhold, reverse or cancel a withdrawal where:

verification is incomplete;.
we reasonably suspect fraud, money laundering, chargeback risk or criminal activity;.
bonus terms have been breached;.
the Account has been used in a prohibited manner;.
a pricing, settlement, software or human error has occurred;.
there is a legal or regulatory duty to investigate further.

Where a withdrawal is approved, processing time may vary according to the payment method, banking system and verification status.

11. No Credit

LiveWinz does not provide credit for gambling unless explicitly stated and legally permitted. You must not gamble with money you cannot afford to lose. Any reference in promotional content to a casual flutter, a fiver, a tenner or a larger wedge is illustrative only and does not encourage irresponsible gambling.

12. Betting and Gaming Rules

All bets, wagers and game participation are subject to the rules applicable to the relevant product, game or market. It is your responsibility to understand the rules before placing a bet or taking part in a game.

A bet or game round will only be valid once it has been properly accepted and recorded by our systems. If there is any discrepancy between what appears on your device and what is recorded on our central systems, the record held by our systems will prevail unless mandatory law requires otherwise.

We may refuse, limit, cancel or void bets where there is an obvious error, palpable error, technical malfunction, incorrect pricing, late bet, duplicate transaction, manipulation, collusion, use of prohibited software or any other event affecting the fairness or integrity of the market or game.

13. Bonus Terms and Promotional Rules

From time to time, LiveWinz may offer bonuses, free bets, free spins, cashback, enhanced odds, tournaments, loyalty rewards or other promotions. Participation in any promotion is voluntary.

All bonuses are subject to specific promotional terms published at the time of the offer. These terms will clearly state the key conditions, including:

eligibility criteria;.
start and end dates;.
qualifying deposit or stake requirements;.
game weighting or excluded games;.
wagering or turnover requirements;.
maximum stake restrictions where applicable;.
withdrawal restrictions on bonus funds or winnings;.
expiry dates;.
any country, sport, market or product exclusions.

Bonus terms must be read before opt-in, deposit or participation. By claiming or using a bonus, you accept the relevant promotional terms.

Where required by UK standards of fair and transparent bonus practice, significant conditions will be stated clearly and upfront. No promotion is intended to mislead a punter about the real cost, value or conditions of participation.

14. Wagering Requirements

Where a bonus includes wagering or turnover requirements, these requirements must be completed exactly as stated in the applicable promotion. Unless otherwise specified, only qualifying stakes settled on eligible products will count.

Different games or markets may contribute differently toward wagering requirements. Some games may be excluded entirely. Maximum bet rules may apply while a bonus is active. If a maximum permitted stake is exceeded while bonus funds are in use, we may remove the bonus, any associated winnings, or both, where proportionate and consistent with the published promotion terms.

Any wagering requirement, time limit, maximum cashout or game contribution rule will be displayed in the relevant promotion terms. You are responsible for checking these details before participating.

15. Bonus Abuse

Bonus abuse is strictly prohibited. We may restrict your access to promotions, suspend your Account, confiscate bonus funds, remove bonus-derived winnings, or close your Account where we reasonably believe that a promotion has been abused.

Bonus abuse may include, without limitation:

opening multiple Accounts to claim the same offer more than once;.
collusive play or coordinated activity between customers;.
low-risk or zero-risk wagering patterns designed mainly to convert bonus funds;.
switching between products, markets or accounts in a way that defeats the intended purpose of the offer;.
chargebacks or deposit reversals connected to bonus play;.
use of VPNs, proxies, stolen identities or false details;.
manipulation of software, game features, settlement flows or technical loopholes.

Any action taken under this section will be guided by the need to protect the integrity of promotions, customers and regulatory compliance, while remaining fair and proportionate.

16. Errors and Malfunctions

A malfunction voids all affected play. If a game, payment, price, bonus, market, result, software feed or system process is affected by a technical error, obvious mistake, incorrect odds, incorrect settlement, human error, interrupted connectivity or similar issue, LiveWinz reserves the right to correct the error and take any related action reasonably necessary.

This may include:

voiding or resettling bets;.
cancelling or adjusting bonus credits;.
correcting account balances;.
reversing winnings or refunds credited in error;.
suspending access while investigations are carried out.

You agree to return or repay any funds mistakenly credited to your Account. If insufficient balance remains, you must repay the outstanding amount on demand.

17. Prohibited Use

You must not use the Website or Services:

for any unlawful purpose;.
in breach of these Terms and Conditions;.
for professional, syndicate, robotic, scripted or business use;.
to commit fraud, chargeback abuse or identity theft;.
to collude with other players;.
to exploit bugs, delays, loopholes or system weaknesses;.
to harass staff or misuse customer support channels;.
to upload malicious code or interfere with the Website’s operation.

The use of bots, artificial intelligence tools for automated gameplay, scripts, crawlers, exploit software or any system intended to gain an unfair advantage is prohibited unless expressly authorised by LiveWinz in writing.

18. Responsible Gambling

LiveWinz supports safer gambling and does not encourage gambling beyond your means. Gambling should be entertainment, not a way to make money or solve financial problems.

To support responsible play, LiveWinz may offer tools including:

deposit limits;.
loss limits;.
wager limits;.
session reminders;.
reality checks;.
cooling-off periods;.
account time-outs;.
self-exclusion options.

You are encouraged to use these tools if gambling stops feeling manageable or enjoyable. In the United Kingdom, customers should be aware that gambling is strictly for 18+ users and should be undertaken responsibly with reference to BeGambleAware messaging.

If you need support, you should seek help from recognised gambling support services. For UK customers, this may include GamCare on 0808 8020 133, GamStop for multi-operator self-exclusion, and BeGambleAware resources. If you register with GamStop or request self-exclusion through LiveWinz, your access may be blocked or restricted in line with applicable rules and operational procedures.

LiveWinz may also monitor customer behaviour for indicators of gambling harm and may take action where necessary, including interaction, account restriction, limit setting, mandatory cool-off, or closure of the Account.

19. Self-Exclusion and Cooling-Off

You may request a cooling-off period or self-exclusion by contacting customer support or by using any available safer gambling tools within your Account. Once activated, self-exclusion cannot generally be reversed until the exclusion period has ended and any required reactivation checks have been completed.

During self-exclusion, you must not attempt to open new or replacement Accounts. Where multiple or linked Accounts are discovered, we may close them and apply restrictions across all identified profiles.

You accept that while LiveWinz will take reasonable steps to enforce self-exclusion, it remains your responsibility not to attempt to bypass restrictions using different personal details, devices, payment methods or accounts.

20. Anti-Money Laundering and Source of Funds

LiveWinz is committed to preventing money laundering, terrorist financing, fraud and criminal misuse of its Services. We may monitor transactions, gameplay, deposits, withdrawals and customer behaviour for suspicious or unusual patterns.

You agree that LiveWinz may:

request evidence of source of funds or source of wealth;.
suspend transactions pending review;.
refuse deposits or withdrawals;.
report suspicious activity to relevant authorities where required by law;.
retain records and documentation for compliance purposes.

We may also refuse business relationships or terminate Accounts where the risk of money laundering, fraud or criminal spend is considered unacceptable. You must provide truthful explanations and supporting documents when requested. Failure to do so may result in account suspension or closure.

21. Dormant and Inactive Accounts

If your Account becomes inactive for a prolonged period, LiveWinz may classify it as dormant or inactive in accordance with internal policy and applicable law. We may contact you using your registered email address before taking any action.

Where permitted, administrative handling measures may be applied to dormant accounts after a long period of no activity, provided such measures are fair, transparent and properly disclosed. Any remaining customer funds will be handled in accordance with applicable law, regulatory standards and internal procedures.

22. Closure, Suspension and Restriction

LiveWinz may close, suspend or restrict your Account immediately where necessary, including where:

you breach these Terms and Conditions;.
verification requirements are not satisfied;.
fraud or misuse is suspected;.
responsible gambling concerns arise;.
money laundering concerns arise;.
legal or regulatory obligations require intervention;.
system security is at risk;.
the commercial relationship has broken down.

You may also request closure of your Account at any time by contacting [email protected], subject to settlement of open bets, pending verification, legal retention obligations and any active investigation.

Closure of your Account does not affect rights or obligations that arose before closure.

23. Complaints and Dispute Resolution

If you wish to make a complaint about our Services, you should first contact customer support at [email protected] with full details, including your username, the date of the issue, and a clear explanation of the complaint.

We will review your complaint fairly and aim to respond within a reasonable timeframe. You should provide all information reasonably requested so that the matter can be investigated properly.

If a dispute cannot be resolved through our internal complaints process, and where required or applicable, the matter may be referred to an approved Alternative Dispute Resolution provider. Only disputes that fall within the remit of the relevant ADR body may be considered. The decision-making scope, procedure and eligibility rules of the ADR provider will apply.

Nothing in this section prevents either party from referring matters to a court or regulator where such referral is permitted or required by law.

24. Limitation of Liability

To the fullest extent permitted by law, LiveWinz shall not be liable for any indirect, incidental, special, consequential or punitive loss, including loss of profits, business interruption, loss of opportunity, loss of data or reputational harm arising out of your use of the Website or Services.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under law.

Our liability to you in relation to any one claim arising from the Services shall, to the extent permitted by law, be limited to the amount of funds properly held in your Account that is directly in dispute.

25. Intellectual Property

All content on the Website, including text, branding, logos, graphics, software, databases, layout, audio, video and underlying code, is owned by or licensed to LiveWinz and protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Website for your personal, non-commercial use only. You must not copy, reproduce, distribute, modify, reverse engineer, scrape or commercially exploit any part of the Website without prior written consent.

26. Privacy and Data Use

LiveWinz processes personal data in accordance with its Privacy Policy and applicable data protection law. By using the Services, you acknowledge that your personal data may be used for account administration, fraud prevention, identity verification, payment processing, regulatory compliance, responsible gambling monitoring, customer support and service improvement.

Your data may be shared with identity agencies, payment processors, fraud prevention services, responsible gambling databases, regulatory bodies, law enforcement authorities and professional advisers where necessary and lawful.

27. Changes to Terms and Conditions

LiveWinz may amend these Terms and Conditions from time to time for legal, regulatory, operational, commercial or customer protection reasons. The latest version will be published on the Website and will take effect from the stated effective date.

Where a material change adversely affects your rights or obligations, we may notify you by email, on-site message or other appropriate means. Continued use of the Services after the effective date of updated terms constitutes acceptance of the revised Terms and Conditions.

We will not change the core terms of a promotion after you have validly opted in or started participation in a way that is unfair to you, except where the change is required by law, regulation, technical necessity, or to correct an obvious error.

28. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, unless mandatory law in another part of the United Kingdom applies to your consumer rights.

Any court proceedings not resolved through another lawful route shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.

29. Contact Details

For general support, account assistance, complaints, verification queries, safer gambling requests or legal notices relating to these Terms and Conditions, you can contact LiveWinz at:

Email: [email protected].

30. Final Provisions

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

No failure or delay by LiveWinz in exercising any right under these Terms and Conditions shall operate as a waiver of that right.

These Terms and Conditions, together with any policies and specific rules expressly incorporated into them, constitute the entire agreement between you and LiveWinz in relation to your use of the Services.